Store Policy

Customer Care Policy – My FAYEvorite Shop

 

At My FAYEvorite Shop, your satisfaction is our top priority. We strive to provide the best customer service possible to ensure that your shopping experience is smooth, enjoyable, and worry-free. Please take a moment to read through our customer care policy so that you’re fully informed on what to expect when shopping with us.

 

Order Processing & Shipping

 

- Processing Time: Orders are processed and shipped within 3–7 business days, depending on the item(s) purchased. Custom or made-to-order items may take longer; please check the product listing for estimated shipping times.

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- Shipping: We offer a variety of shipping options, and the shipping method you select at checkout will determine how quickly your items arrive. Please note that shipping times are estimates, and while we strive to meet these deadlines, we cannot guarantee them due to factors outside of our control (e.g., weather, holidays, or delays from the postal service).

 

- Order Confirmation: After placing an order, you’ll receive an email confirmation with all the details of your purchase. Once your order ships, you’ll also receive a tracking number to monitor its journey to you.

 

Returns & Exchanges

 

We want you to love what you ordered! However, if for any reason you’re not satisfied with your purchase, we’ve made the return process easy and straightforward. Please review our **Return Policy** for complete details.

 

Key Points:

- Returns are accepted within 30 days of receipt.

- Items must be in unused, unworn, and original condition.

- Custom or personalized items are non-returnable.

- Shipping fees for returns are non-refundable unless there was a mistake on our part.

 

Customer Support

 

- Need Help? If you have any questions or issues with your order, our customer support team is ready to assist. You can reach us via email at myfayevoriteshop@gmail.com or through our Contact Us form on the website. We typically respond within 48 hours, but please note that response times may vary during busy periods.

 

- Order Issues: If there’s an issue with your order, such as receiving the wrong item or damaged goods, please let us know right away! We’ll work with you to resolve it as quickly as possible, whether that means sending a replacement, offering a refund, or making other arrangements.

 

Product Availability

 

While we strive to keep our inventory updated, occasionally an item may be out of stock. If this happens, we’ll notify you immediately and provide options, including waiting for the item to restock or offering a refund. If we are unable to fulfill your order, we will issue a full refund.

 

Pricing & Payments

 

- Prices: All prices listed on the site are in USD. Sales tax is calculated at checkout based on your shipping address.

- Accepted Payments: We accept a variety of payment methods, including credit/debit cards, PayPal, and other major online payment systems.​

 

Feedback & Reviews

 

Your feedback means the world to us! We encourage you to leave product reviews and share your experiences with My FAYEvorite Shop. We aim to continuously improve our products and services, and your honest opinions help us do that. If you have any concerns, please reach out to us before leaving a negative review—we’re happy to work with you to resolve any issues.

 

Code of Conduct

 

At My FAYEvorite Shop, we believe in treating everyone with respect and kindness. If at any time a customer is rude, abusive, or makes inappropriate comments, we reserve the right to refuse service and cancel any orders. Our space is for positivity, creativity, and celebration.

 

Final Notes

 

Thank you for supporting My FAYEvorite Shop! We’re so grateful to have you as part of our community, and we look forward to fulfilling your orders and sharing our unique designs with you. If you have any further questions, don’t hesitate to reach out—we’re here to help!

 

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How to Contact Us:

- Email: myfayevoriteshop@gmail.com

- Social Media: Reach out to us through our official accounts for any inquiries.